Customer Service Representative I
New
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Amynta GroupCommercial Insurance
United States, 8AM - 5PM Pacific Time ZoneFull-TimeEntry
Salary18 - 22 USD per hour
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Job Details
- Required Skills
- Microsoft OfficeCustomer serviceCRM
Requirements
- High school diploma or equivalent.
- Strong written and verbal communication skills.
- Confidence handling customer interactions.
- Ability to evaluate policy information, recognize potential issues, and take appropriate action.
- Proficiency in Microsoft Office and web-based systems.
- Ability to quickly learn new tools and navigate multiple systems simultaneously.
- Remote-ready mindset: self-motivated, organized, and able to manage priorities independently.
- Ability to troubleshoot basic equipment issues such as headset and internet connectivity.
- Quiet, distraction-free workspace conducive to professional calls.
- Availability to work Monday–Friday, 8:00 a.m. – 5:00 p.m. PST.
Responsibilities
- Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
- Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
- Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate.
- Review and process applications, binders, endorsements, and other documentation required for policy issuance.
- Record all customer interactions and transactions accurately in the CRM system.
- Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work.
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