Virtual Customer Service Representative
New
M
Military, Veterans and Diverse Job SeekersCustomer Service
United StatesFull-TimeEntry
Salary$17 per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 1 year of call center experience OR 2 years of customer service experience
- Required Skills
- Customer serviceData entry
Requirements
- High school diploma or equivalent.
- 1 year of call center experience or 2 years of customer service experience.
- Strong computer navigation and organizational skills.
- Commitment to 100% attendance during training.
- Ability to pass a background check.
- Desktop or laptop with Windows 10 (Tablets, Chromebooks, and Macs are not compatible).
- i4 or greater processor (or Ryzen Series 4+).
- 8GB RAM minimum.
- 256GB SSD hard drive minimum.
- Reliable wired high-speed internet (20MB download/10MB upload min; no Wi-Fi or satellite).
- Wired USB headset with noise cancellation (Plantronics 3310 or 3320).
- Active webcam and second monitor required.
Responsibilities
- Respond to customer calls regarding 401K, health insurance, pension, or payroll inquiries.
- Assist customers with website or application access issues related to their benefits.
- Answer questions about products or services.
- Help customers enroll in employer benefits plans.
- Document interactions in the client system using proper grammar and punctuation.
- Transfer data into client systems.
- Process transactions such as health enrollments, tax/direct deposit updates, and retirement elections.
- Conduct independent research to resolve customer cases.
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