Representative, Customer Service
New
M
Military, Veterans and Diverse Job SeekersHealth Insurance
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- Minimum two (2) years of customer service experience required.
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceData entry
Requirements
- Minimum two (2) years of customer service experience.
- High School Diploma or General Education Development (GED).
- Must pass Classification Assessment.
- Minimum typing speed of 30 WPM (test must be within one year of posting).
- Excellent written and verbal communication skills.
- Demonstrated analytical and problem-solving skills.
- Working knowledge of MSCC systems.
- Ability to read and respond briefly, clearly, and effectively.
- Ability to think critically.
- Call center experience preferred.
- Health insurance experience preferred.
Responsibilities
- Handle member inquiries regarding facilities, website support, ID cards, eligibility, benefits, and premium billing.
- Respond professionally to incoming contacts and determine the nature of specialized product line inquiries.
- Initiate contact with health plan, medical group, and facility personnel to resolve concerns.
- Evaluate data to implement appropriate courses of action for complaint resolution and service recovery.
- Document all interactions according to established procedures.
- Interact with diverse work units and departments to recall information and meet customer needs.
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