Client Success Director
New
O
OPISEnergy Industry
United States, occasional early-morning or late-evening meeting with clients and/or colleagues across the globeFull-TimeDirector
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Experience
- 12+ years
- Required Skills
- Data AnalysisCustomer SuccessNetSuiteAzure DevOpsAccount ManagementCRM
Requirements
- Bachelor's degree in Business, Marketing, or Communications.
- 12+ years of industry experience in buying and selling fuel for retail chains or wholesale distributors.
- Fluency in English.
- Strong data literacy with the ability to interpret and analyze data for customer decision-making.
- Proven experience in providing high-quality client support.
- Proficiency in Microsoft Office 365, Azure DevOps, and NetSuite (or another CRM).
- Familiarity with Google Workspace.
- Excellent presentation skills for leading virtual and in-person meetings.
- Ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.
- Comfortable engaging with professionals at all levels, including C-suite executives.
Responsibilities
- Maximize client return on investment by providing actionable insights and strategies for OPIS software and data tools.
- Act as a liaison between customers and internal sales teams to identify product opportunities and efficiencies.
- Encourage retail and wholesale partners to share pricing and volume data with OPIS.
- Influence product roadmaps by collaborating with product management and development teams based on identified customer business challenges.
- Articulate complex data collection methodologies to stakeholders ranging from technical users to C-level executives.
- Attend industry conferences and conduct on-site client visits up to 25% of the time.
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