Virtual Administrative Assistant
New
M
Military, Veterans and Diverse Job SeekersHealthcare Administration
United StatesPart-TimeJunior
Salary20 - 25 USD per hour
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Job Details
- Experience
- 1 year
- Required Skills
- Customer serviceData entry
Requirements
- 1 year of experience in customer service
- 1 year of administrative experience
- 1 year of experience with organizational skills
- 1 year of typing experience
- 1 year of experience with HIPAA compliance
- Excellent written and verbal communication skills
- Ability to work independently in a virtual setting
- Familiarity with scheduling tools and email management platforms
- Strong attention to detail
- Sensitivity to confidentiality and ethical guidelines
Responsibilities
- Scheduling new appointments for counseling sessions, group therapy, and assessments.
- Responding to inquiries for services via email, phone, and text with professionalism and empathy.
- Sending out and following up on potential client intakes to ensure a smooth onboarding process.
- Tracking inbound referrals and promptly following up with potential clients to provide necessary information.
- Creating and updating waiting lists to manage client demand and optimize appointment scheduling.
- Calculating monthly conversion rates to measure the effectiveness of our referral process and marketing efforts.
- Assisting with other assigned administrative duties to support the smooth operation of the practice.
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