Customer Success Manager
New
W
WebbingIoT Connectivity
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Project ManagementIoTSalesforceRESTful APIsCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
- Experience managing enterprise or B2B customers.
- Excellent communication, presentation, and relationship-building skills.
- Strong organizational, analytical, and project management abilities.
- Experience with Salesforce or similar CRM platforms.
- Professional English (spoken and written).
- Willingness to travel regularly for customer meetings, Executive Business Reviews, deployments, and site visits.
- Preferred: Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
- Preferred: Experience managing strategic or global enterprise customers.
- Preferred: Knowledge of APIs, eSIM technologies, or connectivity platforms.
Responsibilities
- Build trusted relationships with customer stakeholders and executive sponsors.
- Develop and execute Customer Success Plans aligned with customer business objectives.
- Drive customer adoption, retention, satisfaction, and long-term growth.
- Monitor customer health, usage trends, and business outcomes.
- Identify customer risks and proactively lead mitigation plans.
- Coordinate customer onboarding and deployment activities.
- Lead Executive Business Reviews (EBRs) and strategic planning sessions.
- Partner with Sales to identify expansion and cross-sell opportunities.
- Maintain accurate customer records and Salesforce account hygiene.
- Travel regularly to customer locations across the United States for on-site meetings and reviews.
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