Associate Solutions Architect
D
DrataB2B SaaS
Remote - USFull-TimeMiddle
Salary$125,000 - $191,667
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Job Details
- Experience
- 3–5 years
- Required Skills
- PythonBashJavascriptRESTful APIsJSONCustomer Success
Requirements
- 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments.
- Strong written and verbal communication skills, with comfort presenting in webinar or workshop formats.
- Experience producing technical content such as help articles, video walkthroughs, or e-learning modules.
- Foundational experience with cloud platforms such as AWS, GCP, or Azure.
- Working knowledge of desktop applications and machine architecture on Windows, Mac, Linux, and Chrome OS.
- Proficiency with REST APIs and JSON.
- Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.
- Self-directed and organized with the ability to manage a portfolio and multiple content workstreams.
- Familiarity with AI-powered tools or platforms is a plus.
- Experience in security or compliance-related industries like SOC 2, ISO 27001, or HIPAA is a plus.
Responsibilities
- Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status.
- Monitor customer health signals including health score drops, usage threshold alerts, and renewal risk flags to engage proactively with at-risk customers.
- Provide limited-scope ad hoc technical support for commercial customers regarding integration or solutioning questions.
- Partner with Customer Success Managers to align on customer priorities, renewal timelines, and expansion opportunities.
- Contribute to and maintain Drata Academy content including technical modules, how-to guides, and walkthrough videos.
- Design, develop, and deliver 1:many technical workshops and webinars addressing implementation challenges and best practices.
- Identify and document gaps in self-service content based on support trends and customer feedback.
- Participate in UAT sessions with Product Management to contribute customer use cases for new feature releases.
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