AI Solutions Architect- Post-Sales
H
HiddenLayerAI Security
Remote [within the US]- preferably West CoastFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- AWSDockerPythonGCPKubernetesAzureMLOps
Requirements
- Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred).
- Strong experience with Docker and containerized workloads.
- Familiarity with Kubernetes is highly desirable.
- Hands-on cloud experience (AWS, Azure, or GCP).
- Understanding of cloud networking concepts and Infrastructure as Code (IaC).
- Python programming experience required.
- Familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus.
- Skilled at troubleshooting technical issues and guiding customers through iterative solution design.
- Excellent interpersonal and communication skills.
- Comfortable working with both technical and business stakeholders.
- Self-motivated, adaptable, and passionate about helping customers succeed.
Responsibilities
- Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments.
- Provide expert technical consultation on infrastructure, containerization, and cloud networking.
- Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments.
- Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement.
- Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient.
- Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities.
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