Customer Success Manager
New
W
WayviaE-commerce SaaS
Remote, USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisGoogle AnalyticsDigital MarketingCustomer SuccessSaaSAccount Management
Requirements
- Bachelor’s Degree or equivalent experience.
- Experience in Account Management or Customer Success in digital media, e-commerce, technology platforms, or SaaS.
- Proven ability to manage and grow a substantial book of business.
- Strong multitasking and prioritization skills.
- Project Management experience or skills.
- Account planning experience.
- Experience with Google Analytics and Digital Marketing.
- Previous experience with performance-based compensation tied to sales/revenue and retention goals.
- Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus.
Responsibilities
- Manage full customer lifecycle including onboarding, adoption, expansion selling, and renewals.
- Meet customer satisfaction targets.
- Lead customer retention initiatives and strategies.
- Collaborate with new sales and internal teams to onboard and support customers.
- Develop expertise in e-commerce and product suite to provide data-driven insights.
- Create success plans and conduct executive-level quarterly business reviews.
- Build cross-functional relationships at user and executive levels.
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