Customer Service Representative
New
C
CoconutCustomer Service
Philippines, 11am-3pm EST on weekdays + weekend hours; 10AM EST and 5PM EST split shiftPart-TimeEntry
Salary$950/month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- ShopifyCRMCustomer support
Requirements
- Proven customer service experience with Shopify
- Availability to work 20 hours per week
- Specific availability of 11am-3pm EST on weekdays plus a few hours on weekends
- Ability to work split shifts as required by the current season
- Desire to grow into a customer service lead role
- Proficiency in managing policy, product feedback, and training AI support flows
- Ability to document interactions and maintain accurate records in CRM systems
Responsibilities
- Respond to customer inquiries via multiple communication channels
- Resolve customer concerns, complaints, and service issues in a timely and professional manner
- Provide accurate information about products, services, policies, and procedures
- Document customer interactions and maintain accurate records in the CRM system
- Escalate complex issues to the appropriate team when necessary
- Follow up with customers to ensure issues have been resolved satisfactorily
- Process orders, returns, refunds, exchanges, or account updates as needed
- Identify customer needs and recommend appropriate solutions
- Collaborate with internal teams to improve customer satisfaction and operational efficiency
- Meet established service level agreements (SLAs), response times, and quality standards
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