Customer Success Manager, Digital

New

The role is 100% remote within the United States.Full-TimeMiddle

Salary$77,000 base salary plus up to $40,000 in variable compensation, for a stated target total compensation of $117,000.

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Job Details

At least 1 year of experience in a digital or scaled customer success role, ideally within K–12 EdTech or SaaS.
Proven experience managing high-volume portfolios using one-to-many engagement strategies.
Hands-on experience with CRM and CS platforms such as Salesforce, Vitally, or Gainsight.
Ability to interpret customer telemetry, health scores, and engagement signals to identify risks.
Experience executing structured digital playbooks across the customer lifecycle.
Ability to translate product value into clear, actionable guidance for educators and administrators.
Strong organizational skills and attention to detail for managing large portfolios.
Experience contributing to structured programs, testing approaches, and iterating based on data.
Ability to identify patterns across customer cohorts to improve segmentation and workflows.

Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages to drive measurable customer outcomes.
Manage a high-volume portfolio using one-to-many engagement strategies, including automated journeys, webinars, and cohort-based programs.
Monitor telemetry, customer engagement signals, and health scores to proactively identify risks and adoption blockers.
Trigger and manage automated customer journeys and targeted communications based on customer behavior.
Route expansion opportunities to Account Managers with clear customer context and actionable next steps.
Collaborate with CS Operations, Product, and Sales teams to improve program performance and customer journeys.
Maintain accurate account information, lifecycle tracking, and operational data within Salesforce and Vitally.

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