Case Management Specialist
New
J
JobgetherHealthcare
Based in the United StatesFull-TimeMiddle
Salary$21.10–$40.90 per hour
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Job Details
- Experience
- 2+ years of experience in a health-related field; 2+ years of customer service experience
- Required Skills
- Microsoft OfficeCustomer serviceEHR
Requirements
- 2+ years of experience in a health-related field.
- 2+ years of customer service experience, preferably in healthcare.
- Associate's degree in a healthcare-related field.
- Proficiency with Microsoft Office tools (Word, Excel, Outlook, OneNote, Teams).
- Ability to maintain a dedicated, secure workspace meeting HIPAA requirements.
- Ability to maintain a hardwired internet connection (min 25 Mbps download / 3 Mbps upload).
- Strong verbal and written communication skills.
- Ability to work independently in a remote environment.
- Knowledge of Medicare and Medicaid managed-care environments is a plus.
- Active practical nursing degree or certificate is preferred.
Responsibilities
- Engage with members by telephone for approximately 50–75% of the workday.
- Conduct outreach and perform health risk assessments.
- Develop individualized care plans with goals and interventions.
- Monitor care-plan activities and coordinate follow-up services.
- Collaborate with Registered Nurse Care Managers, Social Workers, and other team members.
- Maintain accurate documentation within electronic health records.
- Ensure compliance with federal and state healthcare regulations.
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