Bilingual Special Handling Investigator
T
TransUnionConsumer Investigations
CanadaFull-TimeMiddle
Salary46,000 - 63,000 CAD per year
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Job Details
- Languages
- French
- Experience
- 3+ years
- Required Skills
- Data AnalysisComplianceCustomer support
Requirements
- 3+ years of subject matter expertise in all areas of consumer investigations and escalations.
- Ability to speak and write in French is a must have.
- Demonstrated strong communication and written skills.
- Strong decision-making and problem-solving skills.
- Aptitude for continuous process improvement and ability to propose new solutions.
- Ability to work effectively both independently and as a team.
- Time management skills with the ability to prioritize and multitask.
- Strong customer service skills.
- Understanding of consumer reporting legislation and regulatory requirements.
Responsibilities
- Act as point of contact for high-touch consumer escalations and manage vendor relations.
- Conduct fact-finding and analysis of escalated issues received via various channels.
- Provide operational support including ticket management, daily reporting, and customer communications.
- Act as a subject matter expert for investigation processes and maintain department policies.
- Partner with Legal and Compliance teams to facilitate the resolution of sensitive cases.
- Train and onboard new Investigation team members.
- Conduct fraud and fictitious request investigations.
- Safeguard consumer privacy by adhering to PIPEDA requirements.
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