Bilingual Pre-Delinquency Contact Center Agent
B
BMOFinancial Services
Source API remote eligibility restrictions: CanadaFull-TimeMiddle
SalaryCAD 45000 - 100000 / year
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Job Details
- Languages
- Bilingual (English/French proficiency implied by the role title and typical requirements for Canadian bilingual roles)
- Experience
- 3 - 5 years of relevant experience
- Required Skills
- Data AnalysisCustomer serviceNegotiationRisk Management
Requirements
- 3 - 5 years of relevant experience.
- Post-secondary degree in a related field or an equivalent combination of education and experience.
- Knowledge of federal, provincial, and local laws pertaining to consumer collections.
- Knowledge of credit qualification standards.
- Strong verbal and written communication skills.
- In-depth analytical and problem-solving skills.
- In-depth influence and negotiation skills.
- Proficiency in collaboration and team-based work.
Responsibilities
- Review and evaluate delinquent, high-risk, or written-off accounts for collections opportunities.
- Advise customers on payment strategies and products that meet their objectives.
- Execute established loss mitigation processes for the resolution of non-performing accounts.
- Handle incoming calls in an informed, professional, and efficient manner.
- Negotiate with customers to maximize recovery while protecting the Bank’s interests.
- Gather and format data into regular and ad-hoc reports and dashboards.
- Support continuous improvement initiatives and participate in the design of business processes.
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