Senior Manager, HR Operations
New
C
ClarvidaBehavioral Health
Remote (U.S.-based)Full-TimeManager
Salary85,000 - 90,000 USD per year
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Job Details
- Experience
- 3 to 7 years in HR Operations, Operations Leadership or Shared Services; 7 years of progressive HR experience
- Required Skills
- Project ManagementMicrosoft Office SuiteProcess improvement
Requirements
- Bachelor’s degree in Human Resources, Business, or HRIS or equivalent experience.
- 3 to 7 years of experience in HR Operations, Operations Leadership, or Shared Services.
- 7 years of progressive HR experience.
- Experience delivering HR services to a geographically dispersed employee population.
- Strong grasp of employment laws, data privacy, and core HR processes.
- Experience providing input regarding hiring, evaluating, and developing subordinates.
- Strong analytical, problem-solving, and critical thinking skills.
- Working knowledge of ADP HCM.
- Strong computer skills with Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to travel periodically for training, implementation, or complex casework.
Responsibilities
- Oversee daily support center activities, case management workflows, and employee lifecycle transactions.
- Manage performance metrics including response time, case backlog, and service level agreements (SLAs).
- Coach, mentor, and build accountability within the HR support staff.
- Use data trends to automate tasks, refine self-service options, and update standard operating procedures.
- Manage projects from requirements definition through deployment, including risk mitigation.
- Drive special projects and strategic initiatives on behalf of the Senior Director, HR Operations.
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