Quality Assurance Lead Consultant (Amazon Connect + Salesforce)
New
N
NeuraFlashIT Consulting
United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 8 - 10 years
- Required Skills
- SalesforceJiraAPI testingQuality AssuranceGenerative AI
Requirements
- 8-10 years of hands-on experience leading QA or testing teams.
- Proven experience testing speech applications (IVRs), chatbots, and other customer service tools.
- Solid understanding of contact center ecosystems and customer service operations.
- Demonstrated ability to lead QA across functional, integration, regression, UAT, and go-live cycles.
- Experience building or scaling a QA program including strategy and reporting.
- Strong communication skills to represent status and risk to technical and non-technical stakeholders.
- Hands-on experience with AWS (Amazon Connect, Lex, Lambda).
- Familiarity with test management tools like Jira, Xray, Azure DevOps, or TestRail.
- Knowledge of CI/CD and automation tools such as Jenkins, GitHub Actions, Postman, or REST Assured.
- Experience with conversational AI validation and telephony fundamentals is preferred.
- Experience with Salesforce Service Cloud is a plus.
Responsibilities
- Serve as the primary quality advisor embedded in design, planning, and delivery.
- Lead and mentor the QA team while remaining hands-on in complex testing scenarios.
- Own end-to-end QA program delivery including resource planning and test strategy.
- Define and track Contact Center-specific quality KPIs and report status to steering committees.
- Design test strategies for multi-channel interactions including voice, chat, and SMS.
- Lead go-live readiness assessments and manage production issues during hypercare.
- Author detailed, scenario-based test cases and traceability matrices for various testing cycles.
- Own the full defect lifecycle including triage, prioritization, and root cause analysis.
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