Senior Manager, Quality
New
D
Dearest CareHealthcare Technology
Remote position; we operate as a distributed team (primarily in the Americas time zone), Americas time zoneFull-TimeManager
Salary$130K - $150K
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Job Details
- Experience
- 5+ years in consulting, healthcare quality operations, or ops analytics, including 2+ years owning a metric at the leadership level
- Required Skills
- SQLQuality AssuranceData modelingHIPAAData analytics
Requirements
- Bachelor’s degree or equivalent practical experience in analytical operations.
- 5+ years in consulting, healthcare quality operations, or ops analytics.
- 2+ years owning a metric at the leadership level.
- Strong, hands-on analytical skills (SQL, BI tools like Metabase, and data modeling).
- Experience rigorously defining and defending metrics (numerators, denominators, exclusions, sources of truth).
- Prior experience building or running a documented performance management or QA process.
- Evidence of effective partnership with product or engineering to address operational issues.
- Clear, concise writing skills.
- Working knowledge of HIPAA and patient data privacy standards.
Responsibilities
- Define quality and performance standards for patient experience.
- Instrument, measure, and report on metrics across all relevant systems.
- Develop, document, and implement SOPs to standardize quality processes.
- Surface insights from data analytics to inform operational and product roadmaps.
- Run continuous quality monitoring for all roles within Clinical Operations.
- Create rubrics, examples, and calibration processes to deliver consistent feedback.
- Partner with Product and Tech to embed quality directly into clinical and operational workflows.
- Document recurring quality issues and create clear product requirements.
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