Onboarding Specialist
New
A
AnsibleHealthHealthcare
Philippines, China, Thailand, Vietnam, Malaysia, Indonesia, US time zones (EST), Pacific/Eastern hoursFull-TimeMiddle
Salary900 USD per month
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceGoogle WorkspaceData entryCRM
Requirements
- Bachelor's degree in healthcare, nursing, or a related clinical discipline.
- 2+ years of professional experience in a customer service or healthcare setting.
- Deep understanding of the US healthcare system.
- Exceptional written and verbal English communication skills.
- Strong attention to detail, organizational skills, and multitasking ability.
- Proficiency with CRM systems, EMR software, and Google Suite.
- Training or experience in clinical medicine (e.g., nursing, nursing assistant, or clinical scribe).
- Typing speed of at least 60 words per minute.
- Reliable internet connection (at least 30 Mbps) and a quiet home work environment.
- Ability to work US time zones (EST).
Responsibilities
- Customize initial patient discussions to address specific health conditions and program benefits.
- Manage inquiries across multiple channels including phone and email, and handle message routing.
- Process and manage patient referrals with a 7-10 day conversion goal.
- Perform comprehensive data entry for clinical surveys, diagnostics, RPM, and RTM data.
- Schedule and coordinate patient appointments and maintain ongoing care communication.
- Manage inbound and outbound medical records and ensure EMR data integrity.
- Attend clinical meetings, record action items, and track project timelines.
- Resolve patient complaints and issues to ensure high patient satisfaction.
- Achieve daily call quotas of 75-100 interactions.
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