Professional Services Consultant (Spanish-Speaking)
A
Abnormal SecurityCybersecurity SaaS
Remote - USAFull-TimeMiddle
Salary$104,000 — $149,600 USD
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Job Details
- Languages
- English and Spanish
- Experience
- 3-5+ years
- Required Skills
- Project ManagementPythonCybersecurityJavaSaaS
Requirements
- 3-5+ years of experience in a customer-facing role delivering enterprise-grade SaaS solutions, ideally in cybersecurity.
- Full professional fluency in both English and Spanish.
- Experience managing deployments involving enterprise email systems, integrations, and migrations.
- Proven ability to drive projects end-to-end: discovery, planning, execution, issue resolution, and delivery sign-off.
- Familiarity with enterprise mail flow, email security, and related technologies.
- Experience leading technical conversations with IT and InfoSec stakeholders.
- Proficiency in commercial email routing, filtering, or SEG tools.
- Exposure to log analysis using SIEM or similar tools.
- Basic scripting or coding knowledge (e.g., Python or Java) is a plus.
Responsibilities
- Manage multiple customer implementation projects, ensuring scope, schedule, and quality are met.
- Lead deployment kickoff by gathering knowledge from POV teams, including technical stack, success criteria, and timelines.
- Conduct discovery to understand customer goals and align project plans accordingly.
- Guide customers through configuration, integrations, and technical enablement.
- Serve as the primary technical point of contact during deployment, managing status updates, risks, and escalations.
- Build and maintain strong relationships with stakeholders, including executive-level customers.
- Create and manage project plans, timelines, and documentation.
- Collaborate with internal teams to refine implementation processes and contribute to delivery best practices.
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