Customer Support Consultant
New
L
LyricSupply Chain AI
Remote – IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1–6 years
- Required Skills
- SaaSZendeskTechnical support
Requirements
- 1–6 years of experience in L1/L2 support, platform operations, analytics, or other customer-facing technical roles.
- Demonstrated ability to resolve complex issues with precision, clarity, and speed.
- Excellent written communication skills with the ability to synthesize technical details into accessible language.
- Strong problem-solving mindset and high degree of ownership.
- Experience spotting patterns across support tickets and proposing scalable solutions such as automation, documentation, or workflows.
- Collaborative approach to interfacing with engineering, product, and content teams.
- Experience supporting enterprise SaaS platforms or technically complex products is preferred.
- Background in computer science, engineering, or analytics is preferred.
- Familiarity with supply chain or planning concepts is a plus.
- Experience with ticketing systems like Zendesk or Freshdesk is preferred.
Responsibilities
- Handle Level 1 and Level 2 customer support tickets.
- Contribute to knowledge management and support automation initiatives.
- Identify repeatable support patterns to propose scalable solutions.
- Partner with engineering, platform, and content teams to improve customer experience.
- Participate in a 12-month rotational program across Customer Success, Professional Services, and AI support.
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