Office Supervisor
J
JobgetherCustomer Service
United States, 10:00 a.m. to 7:00 p.m. CSTFull-TimeManager
Salary21.88 - 27.33 USD per hour
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Job Details
- Experience
- At least 3 years of office management or equivalent professional experience
- Required Skills
- Microsoft Office SuiteCustomer serviceAccounting
Requirements
- High school diploma or GED required; some college education is preferred.
- At least 3 years of office management or equivalent professional experience.
- Demonstrated ability to hire, train, develop, and motivate employees in a performance-driven environment.
- Strong verbal and written communication skills, with excellent customer service and interpersonal abilities.
- Proficiency with Microsoft Office Suite and general computer applications.
- Typing speed of at least 45 words per minute and basic 10-key proficiency.
- Strong multitasking, organization, prioritization, and problem-solving skills.
- Experience managing multiple employee processes and workflows while maintaining accuracy.
- Basic accounting and inventory management skills.
- Valid driver's license and willingness to travel occasionally.
- Ability to work the required schedule of 10:00 a.m. to 7:00 p.m. CST.
Responsibilities
- Hire, train, develop, motivate, and coach remote office staff while fostering a collaborative and accountable team environment.
- Monitor team productivity, quality, customer service, and first-call resolution through regular audits of calls, files, and system activity.
- Provide day-to-day direction, clarify responsibilities and goals, and ensure assigned teams consistently operate within established standards.
- Manage employee schedules, attendance, performance reviews, ongoing coaching, and other people-management activities.
- Address employee and customer service issues promptly, including conflict resolution and escalations.
- Lead virtual team meetings and communicate priorities, expectations, performance results, and operational updates.
- Manage multiple processes and workflows simultaneously while maintaining service continuity and operational efficiency.
- Support expense management, basic accounting, inventory management, and other administrative requirements.
- Work collaboratively with peer managers to execute operational initiatives and continuously improve team performance.
- Perform the duties of supervised positions when necessary and respond to operational or alarm-related calls as required.
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