Especialista Infraestrutura Tecnologia - Arquitetura de Telecom e Voz
New
J
JobgetherTelecommunications
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- ZabbixGrafanaRESTful APIs
Requirements
- Proven L3-level experience administering, troubleshooting, and sustaining enterprise Contact Center platforms across legacy and hybrid environments (e.g., Avaya, Amazon Connect).
- Strong technical knowledge of voice and networking protocols, including SIP, SIP Trunking, RTP, and SBC technologies.
- Advanced experience troubleshooting voice networks through log analysis, packet inspection, and tools such as Wireshark.
- Deep knowledge of Anatel operational and regulatory requirements applicable to telecommunications and voice services.
- Experience with cloud-based Contact Center platforms is highly valued.
- Knowledge of REST API integrations for connecting voice platforms with CRMs and other enterprise systems.
- Familiarity with advanced monitoring and observability dashboards, including Grafana and Zabbix.
- Exposure to conversational AI and voice bot technologies such as Dialogflow.
- Demonstrated autonomy and ability to operate independently without constant technical direction.
- Strong interpersonal and communication skills with a collaborative profile.
Responsibilities
- Design, configure, and sustain voice routing and security architectures, including trunks, SIP environments, and Session Border Controllers (SBCs).
- Act as the L3 escalation point for critical voice and telecommunications incidents, leading advanced troubleshooting, root-cause analysis, and resolution.
- Administer and support corporate Contact Center and PABX platforms across legacy, hybrid, and evolving environments.
- Manage telecommunications governance, including regulatory compliance with Anatel requirements, capacity planning, and supplier relations.
- Design and evolve Interactive Voice Response (IVR) flows and voice architectures.
- Integrate voice platforms with CRM and other enterprise systems via APIs.
- Contribute to the evolution of cloud-based Contact Center capabilities, monitoring, and automation.
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