Customer Success Manager
New
S
SleekFinTech, SaaS
PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 5 years
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementCRM
Requirements
- Minimum 5 years of experience in Renewals or Customer Success management roles.
- Strong commercial track record with proven evidence of achieving carried commission targets.
- Demonstrated ability to generate upsell or save revenue.
- Proficiency in managing a customer pipeline using CRM tools, including hygiene, reporting, and forecasting.
- Must be located in the Philippines.
- Strong written and spoken English proficiency.
- Ability to communicate clearly with Hong Kong-market clients.
- Daily active use of AI to execute and optimize work tasks.
- Strong analytical skills, using metrics to guide decisions and track progress.
- Demonstrated reliability, accountability, and a growth mindset.
Responsibilities
- Achieve carried commission targets focused on saved revenue, expansionary upsell, and portfolio renewal rates.
- Drive commercial motions through active calls and meetings to identify and close upgrades.
- Manage at-risk accounts by executing complex saves, win-backs, and resolving escalations.
- Maintain a high volume of direct customer conversations to de-escalate complex issues.
- Investigate escalation cases by partnering with accounting, corpsec, product, and data teams.
- Manage the customer pipeline using CRM tools and reporting with a data-driven approach.
- Contribute to continuous improvement by sharing best practices with the Customer Success team.
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