Customer Success Manager
New
P
Pro Coffee GearE-commerce, Coffee Equipment
PhilippinesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
- Required Skills
- Data AnalysisShopifyCustomer SuccessQuickBooks
Requirements
- Minimum 5 years of experience in a client-facing operations or customer success role.
- At least 2 years of experience in a leadership capacity.
- Background in e-commerce operations.
- Strong proficiency in Shopify and QuickBooks preferred.
- Outstanding written and verbal communication skills in English.
- Strong analytical and problem-solving skills with attention to detail.
- Experience with professional coffee equipment or the specialty coffee industry is a significant advantage.
- Must submit CV in English.
Responsibilities
- Own the end-to-end customer experience and define scalable customer success strategies.
- Establish and track KPIs, processes, and team goals aligned with business objectives.
- Build, manage, and mentor a high-performing customer success team.
- Enable consultative sales through email, SMS, and social platforms.
- Oversee accurate quote and invoice creation using Shopify and QuickBooks.
- Manage client onboarding, equipment setup, and technical service coordination.
- Lead communications regarding shipping logistics, damages, and return claims.
- Identify and implement opportunities for automation and process streamlining.
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