Senior Customer Success Engineer
New
V
VeeamData Resilience and Security
Remote work is only possible for employees located in France.Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Advanced level of English
- Experience
- 5+ years in customer-facing engineering roles
- Required Skills
- Stakeholder managementScripting
Requirements
- 5+ years in customer-facing engineering roles (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager).
- Advanced level of English.
- Hands-on expertise across operating systems, virtualization, storage, scripting/automation, and cloud platforms.
- Strong experience designing and executing protection plans, migrations, and recovery simulations.
- Familiarity with Veeam platform capabilities is a plus.
- VMCE certification required (may be completed post-hire).
- Proven ability to translate business outcomes into technical adoption roadmaps.
- Executive stakeholder engagement skills (CISO/CIO).
- Excellent communication and cross-functional collaboration skills.
Responsibilities
- Configure customer accounts, customize backup policies, and facilitate onboarding and stakeholder orientation.
- Analyze usage and environments to identify migration opportunities and align business outcomes with product adoption.
- Build protection plans and recommend software architectures across the Veeam Data Platform.
- Execute recovery simulations, track resilience using the Veeam Data Resilience Maturity Model (DRMM), and deliver quarterly reports.
- Monitor signals for churn risk, define mitigation plans, and partner on renewal strategy with actionable technical insights.
- Define TCO and value propositions to schedule checkpoint reviews with stakeholders.
- Engage CISO/CIO stakeholders to provide status updates, risk assessments, and roadmap alignment.
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