Solutions Engineer
New
G
GatekeeperSaaS, Contract Management
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceCustomer SuccessSaaSTechnical support
Requirements
- 3+ years of experience in a customer-facing technical role supporting SaaS implementations.
- Interest in SaaS customer success models.
- Experience achieving implementation milestones such as Time to First Value.
- Analytical mind with experience in configuration management and data mapping.
- Interest in AI advancements and a commitment to leveraging AI tools.
- Proven problem-solving skills with high attention to detail.
- Organized with experience supporting technical projects, tracking time, and reporting progress.
- Clear and professional verbal, video, and written communication skills.
- Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms is a plus.
Responsibilities
- Partner with the Senior Solutions Engineer and Account Director to manage a portfolio of established customers.
- Take ownership of the full customer journey, guiding them from implementation to long-term success.
- Manage day-to-day technical actions, including configuration requests, workflow updates, and user permissions.
- Help customers translate business processes into efficient platform workflows.
- Act as the first line of technical support, troubleshooting issues and ensuring effective resolutions.
- Proactively monitor customer health and usage to identify opportunities for optimization.
- Document customer configurations and key interactions to ensure transparency.
- Identify and surface expansion opportunities to the Account Director.
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