Client Success Manager
New
B
Bit By BitManaged IT Services
Indonesia. PhilippinesFull-TimeMiddle
Salary1,200 - 2,500 USD per month
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeAccount ManagementCRM
Requirements
- 3+ years of experience in Client Success, Account Management, Customer Experience, or MSP account management.
- Strong communication and presentation skills with the ability to lead executive-level client conversations.
- Experience conducting Customer Business Reviews (CBRs) or customer strategy meetings.
- Ability to build trust and maintain strong long-term client relationships.
- Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
- Comfortable working in a fast-paced technology services environment.
- Analytical mindset with the ability to review service metrics and identify trends.
- Professional, proactive, and solutions-oriented approach.
- Experience with CRM, PSA, ticketing, and Microsoft Office platforms preferred.
- MSP or IT services industry experience strongly preferred.
Responsibilities
- Lead regular client meetings, including Customer Business Reviews (CBRs), operational reviews, and strategic planning discussions.
- Serve as the primary relationship manager for assigned client accounts, ensuring high levels of client satisfaction and engagement.
- Act as a liaison between clients and internal teams including Helpdesk, Engineering, Security, Projects, and Leadership.
- Monitor client health, service trends, ticket activity, and engagement metrics to proactively identify risks and opportunities.
- Coordinate and manage client onboarding activities to ensure a smooth transition into managed services.
- Help clients understand service offerings, security recommendations, project roadmaps, and technology best practices.
- Drive accountability internally by following up on open issues, escalations, projects, and client concerns.
- Identify opportunities for process improvement and enhanced service delivery.
- Maintain accurate documentation of client meetings, action items, and strategic initiatives within CRM and ticketing systems.
View Full Description & ApplyYou'll be redirected to the employer's site
