VP Onboarding

Sport AllianceFitness SaaS

PolandFull-TimeVp

Salary35,000 - 40,000 PLN per month

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Job Details

8+ years of experience in Enterprise SaaS implementation, onboarding, or Technical Customer Success.
Senior leadership experience.
Proven success building and scaling an onboarding or implementation function, ideally across multiple regions.
Experience leading distributed, multi-time-zone teams while developing managers and senior leaders.
Strong operational mindset with the ability to drive structured execution and continuous improvement.
Solid understanding of platform configuration, data migration, API integrations, and customer workflows.
Strong stakeholder management skills with the confidence to communicate with executive leaders and enterprise customers.
Hands-on experience using AI to drive operational impact in a customer-facing or operations function.
Experience with fitness, wellness, or membership platforms (e.g., Mindbody, ABC Fitness, Daxko) is a strong advantage.
Excellent command of English is essential; German language skills are a strong plus.

Own the global onboarding strategy, operating model, and quality standards.
Define the global onboarding playbook and methodology that regional teams adapt and execute.
Build, lead, and develop onboarding teams across Australia, the USA, Germany, and Poland, including regional leaders.
Own the function's key metrics — go-live speed, onboarding quality, and capacity — and report performance regularly to leadership.
Act as the senior escalation point for the most complex and at-risk enterprise onboardings.
Partner with Sales on pipeline readiness and capacity planning.
Balance global consistency with regional and customer-segment needs.
Own the function's budget and resource planning.

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