Customer Success Manager
New
N
NormanFintech SaaS
Remote within Germany, German business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level spoken and written German; good English.
- Required Skills
- Customer SuccessSaaSCRM
Requirements
- Native-level spoken and written German for confident customer communication.
- Professional experience in customer success, onboarding, consulting, support, or inbound sales.
- Strong listening skills and ability to explain software patiently without jargon.
- Ability to learn new software products quickly.
- Reliable organizational skills for managing calls and follow-ups independently.
- Good English proficiency for internal team collaboration.
- Based in Germany and available for calls during German business hours.
Responsibilities
- Lead product demos and onboarding calls in German tailored to customer questions and workflows.
- Understand inbound lead needs and assist suitable customers with product setup.
- Guide new customers through initial tasks to ensure independent product usage.
- Answer follow-up questions and track commitments and open issues.
- Test new features and report problems to the product team with clear examples.
- Document recurring questions and friction points to improve demos, help content, and onboarding.
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