Health Information Retrieval Operations Manager
J
JobgetherHealthcare Operations
Fully remote role within the United States, Standard working hours aligned to the Eastern Time Zone.Full-TimeManager
Salary$73,000–$125,000
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Job Details
- Required Skills
- Project ManagementData AnalysisEHRProcess improvement
Requirements
- Proven experience in healthcare operations management, particularly in medical record retrieval, audit preparation, or related healthcare data operations.
- Strong analytical capabilities to interpret healthcare regulations, audit standards, and operational performance trends.
- Experience developing, managing, and analyzing performance metrics and dashboards.
- Demonstrated ability to identify opportunities for automation and process optimization.
- Strong project management skills to coordinate multiple priorities, stakeholders, and deadlines.
- Experience working with EHR systems and healthcare data management platforms.
- Strong spreadsheet and data-analysis skills with experience or willingness to leverage database query tools.
- Bachelor's degree in Healthcare Administration, Business, or a related discipline is preferred; Master's degree is a plus.
- Familiarity with CMS regulations, Medicare Advantage, and Risk Adjustment Data Validation (RADV) audit processes is preferred.
- Ability to work effectively in a fully remote environment and collaborate across distributed teams.
- Residence within one of the 50 U.S. states.
- Ability to work standard business hours aligned with the Eastern Time Zone.
- Willingness to travel semi-annually to an office for on-site work when required.
Responsibilities
- Oversee and coordinate medical chart retrieval activities across multiple methods, programs, and simultaneous initiatives.
- Manage operational performance metrics and dashboards to identify and implement process improvements.
- Develop and enhance AI-enabled monitoring of program-wide KPIs.
- Support efforts to expand access to Electronic Health Record (EHR) systems.
- Identify and resolve discrepancies in medical record retrieval activities.
- Collaborate with Clinical Data Acquisition and Network teams to establish efficient data exchange workflows.
- Serve as a primary liaison for the External Audit Program to coordinate priorities and information flow.
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