Senior Network Operations Center (NOC) Manager
New
P
Prime System SolutionsIT Services
South Africa, 08:00 AM – 05:00 PM (EST)Full-TimeManager
SalaryMarket Competitive Salary
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Job Details
- Experience
- 8+ years of relevant technical experience, 8+ years of relevant management experience
Requirements
- 8+ years of relevant technical experience.
- 8+ years of relevant management or leadership experience.
- At least 5 years of relevant IT experience fully supporting customer environments.
- At least 5 years of experience managing Windows Server, M365, Active Directory, GPOs, Routing and Switching, Firewalls, VPNs, and Virtualization.
- Experience supporting infrastructure environments.
- Experience in IT service delivery and managing customer expectations.
- Demonstrable experience in incident, problem, and change management.
- Experience in business analysis and understanding of financial concepts.
- Excellent interpersonal, communication, and client service skills.
Responsibilities
- Provide overall leadership for teams and manage reporting Managers.
- Set and manage performance goals, capacity, and staff requisitions.
- Perform employee reviews, hiring, and staff development.
- Act as an escalation point for critical client issues and manage stakeholder communications.
- Take ownership of major incidents, ensuring resolution coordination and post-incident reviews.
- Manage team scheduling, ticket backlogs, and resource utilization to ensure profitability.
- Analyze operational data to improve key metrics, SLAs, and SLOs.
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