Customer Service Representative
New
S
Safe Step Walk-In Tub CompanyCustomer Service
This role is approved to be fully remote and can be based anywhere in the United States.Full-TimeMiddle
Salary$15.00 - $19.04
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years' meaningful work experience preferred.
- Required Skills
- Customer serviceTime ManagementMultitasking
Requirements
- 2+ years' meaningful work experience preferred.
- Strong written and verbal communication skills.
- Ability to communicate across all levels of the organization.
- Ability to identify business critical issues quickly and navigate priorities.
- Well organized, detail-oriented, and excellent time-management skills.
- High level of integrity and professionalism.
- Ability to lead and empower individuals and teams.
- Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
- Ability to handle a fast-paced call center environment.
- Solid understanding or ability to learn Cisco Unified Intelligence Center.
- Solid understanding or ability to learn Calabrio program.
- Flexible and adaptable to multi-tasking.
Responsibilities
- Ensure all customers are assisted in the fewest number of interactions with the goal of one-touch resolution.
- Work with managers to meet satisfaction survey goals at or above the group average.
- Answer customer calls and assist with any presented scenarios.
- Answer customer emails within 24 hours.
- Resolve warranty issues by supplying the customer with the fewest items necessary.
- Create Return Merchandise Authorizations (RMAs) for orders between 1-90 days old.
- Capture inbound sales when appropriate.
- Engage with web customers within 10 seconds of request.
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