Patient Resolution Specialist
New
M
Med-MetrixHealthcare
Australia, Canada, Ireland, United Kingdom, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 5 years’ experience working in a related role, with at least 1 year experience working in an inbound/outbound call center environment
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceNegotiation
Requirements
- High school diploma or equivalent
- At least 5 years of experience in a related role
- At least 1 year of experience in an inbound/outbound call center environment
- Strong working knowledge of the healthcare reimbursement process
- Working knowledge of Microsoft Office applications
- Strong interpersonal skills with the ability to communicate at all levels
- Strong problem solving and creative skills
- Ability to exercise sound judgment and make decisions based on analysis
- High level of integrity, dependability, and urgency
- Excellent written and verbal communication skills
- Possess a smartphone or device for multifactor authentication and security
Responsibilities
- Manage a continuous and high volume of in-bound and out-bound calls from patients, health systems, and insurance carriers
- Navigate and update numerous systems to resolve patient accounts inquiries and collect payment
- Attain payment of outstanding patient accounts through effective negotiation and customer service
- Accurately record the status of collection efforts in company and member systems
- Research alternate insurance or payment options from client resources
- Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines
- Meet monthly goals and quality standards through efficient and accurate work processes
- Handle, protect, and disclose PHI in accordance with HIPAA standards
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