Senior Manager, Pricing & Packaging

New

ZendeskSaaS Customer Service

United StatesFull-TimeManager

Salary140,000 - 210,000 USD per year

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Job Details

8+ years of relevant working experience.
Strong analytical, strategic, communication, and organizational skills with high attention to detail.
Ability to communicate complex concepts clearly and credibly to diverse audiences.
Ability to manage multiple projects simultaneously, prioritizing competing deadlines and navigating complex stakeholder dynamics.
Skilled at identifying and developing solutions to complex strategic and operational problems across multiple functions.
Ability to thrive in high-growth, performance-focused environments with frequent change.
Strong quantitative and analytical skills, capable of translating complex data into actionable pricing strategies.
Experience designing and leading qualitative and quantitative research to test pricing and packaging hypotheses.
Advanced skills in Excel and PowerPoint (or equivalent).
Bachelor’s degree in Business, Finance, Economics, or related quantitative field.
4+ years of SaaS Pricing Strategy experience (preferred).
Experience in usage or consumption-based pricing models and/or monetizing AI (preferred).

Develop and optimize long term pricing and packaging strategies by collaborating with Product Management, Product Marketing, GTM, Finance, and IT.
Make informed data-driven recommendations using structured problem solving frameworks.
Proactively identify opportunities to enhance the existing portfolio by combining insights from market, competitive, customer, and stakeholder research.
Identify new pricing models while understanding their complexity and implications to the existing customer base.
Clearly communicate pricing concepts, influence, and gain alignment on recommendations to senior leadership.
Assist Product Operations in prioritizing launches and creating SKUs.

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