Technical Customer Success Manager
New
S
SolakonSolar Energy
FranceTemporaryMiddle
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- At least one year
- Required Skills
- Customer SuccessTechnical support
Requirements
- At least one year of experience as a Customer Success Manager or in a comparable position.
- Strong technical aptitude, specifically regarding solar energy products.
- Proven experience in customer advisory services or technical troubleshooting.
- Excellent German communication skills, both written and verbal.
- Professional proficiency in English.
- Ability to work independently, accurately, and reliably.
- Strong empathy and ability to explain complex technical concepts simply.
- Experience in team collaboration and peer mentoring/onboarding.
Responsibilities
- Serve as the primary point of contact for customer inquiries and challenges via phone and email.
- Provide expert technical support for solar modules and inverters.
- Manage and prioritize incoming customer requests within a ticketing system.
- Coordinate with internal departments to resolve issues efficiently and maintain smooth communication.
- Contribute to the improvement of internal processes.
- Support the onboarding of new team members.
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