Technical Customer Success Manager
A
AIRS MedicalHealthcare Technology
FranceFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Italian, French (B1)
- Experience
- 1+ years
- Required Skills
- Customer SuccessTechnical support
Requirements
- 1+ years in a technical or application support role within healthcare IT
- Proficiency with TCP/IP networking
- Proficiency with DICOM networking
- Experience with MRI systems
- Experience with PACS and imaging software
- Strong problem-solving skills and ability to diagnose complex technical issues
- Excellent communication skills with a client-focused approach
- Fluent in English
- Fluent in Italian
- Fluent in French (B1 level)
- Pro-active team player
Responsibilities
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Deploy SwiftMR and integrate it with MRI systems and PACS, managing network and DICOM configurations
- Utilize expertise in TCP/IP and DICOM networking to troubleshoot and support data transmission
- Manage cloud-based operations to ensure secure and reliable performance
- Act as the primary technical resource for clients, providing application support and troubleshooting
- Develop and maintain documentation of implementation processes and troubleshooting guides
- Conduct regular check-ins to ensure clients are leveraging SwiftMR capabilities
- Plan and coordinate SwiftMR integrations with potential customers
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