Provider Onboarding Associate
P
Prosper HealthMental Health
Location: Remote, Monday, 8:30/9:00 AM–2:00 PM ETContractMiddle
Salary25 USD per hour
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Job Details
- Required Skills
- SlackNotion
Requirements
- Experience in mental health, healthcare, or clinical operations.
- Strong understanding of the provider perspective.
- Proficiency with Monday.com, Healthie, Slack, Notion, and Zapier.
- Ability to manage email volume and prioritize tasks independently.
- Excellent communication skills with a welcoming and supportive demeanor.
- Reliable and punctual, particularly for scheduled Zoom meetings.
- Proven ability to follow structured workflows while maintaining a personal touch.
- Strong note-taking and follow-up organizational skills.
Responsibilities
- Facilitate or co-facilitate live required onboarding meetings via Zoom for incoming psychologists and therapists.
- Serve as a key point of contact during the pre-start window, supporting providers from offer acceptance through to their first client sessions.
- Respond to inbound provider emails and field questions regarding credentialing, scheduling, and access.
- Host Zoom troubleshooting sessions to assist new providers with tools and technology.
- Monitor provider pre-onboarding tasks and escalate at-risk providers to the Onboarding Manager.
- Maintain onboarding documentation, track provider progress, and update internal status systems.
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