Customer Service Agent
New
C
City and County of DenverPublic Administration
Employees must work within the state of Colorado on their telecommuting days., Monday-Friday 8:00am-4:30pmFull-TimeMiddle
Salary21.26 - 26.57 USD per hour
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Job Details
- Experience
- Two (2) years customer service experience in a call center environment.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceData entryCRM
Requirements
- Graduation from high school, GED, HiSET, or TASC Certificate.
- Two years of customer service experience in a call center environment.
- Proficiency using Microsoft Office products including Outlook, Word, and Excel.
- Ability to read, understand, interpret, and apply complex regulations.
- High-volume data-entry experience.
- Experience in high-pressure, quality-oriented professional environments.
- Bilingual skills in Spanish and English are a plus.
Responsibilities
- Provide comprehensive customer service in a contact center environment by responding to complex requests for information on DHS programs.
- Assist customers by determining needs and identifying the critical nature of a call to determine if immediate action is required.
- Manage and update customer cases within the PeopleSoft CRM module.
- Conduct research using the Colorado Benefits Management System (CBMS) to provide accurate answers.
- Act as a liaison between customers and DHS staff to resolve service-related discrepancies.
- Participate in ongoing training and cross-training with partner departments.
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