Customer Support Specialist I
New
X
Xplor TechnologiesSaaS, Golf & Club
Fully Remote in United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- A minimum of 1 year of experience in a customer-facing role.
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceSaaSGoogle WorkspaceTroubleshootingTechnical supportCRM
Requirements
- Minimum of 1 year of experience in a customer-facing role.
- Passion for delivering exceptional client service through phone, email, and chat.
- Technically savvy with an interest in mastering new software and technologies.
- Strong problem-solving skills with the ability to troubleshoot technical and non-technical issues.
- Ability to multi-task effectively in a fast-paced environment.
- Working knowledge of G-Suite and Microsoft Office.
- Experience with helpdesk software and CRM systems (e.g., Help Scout, Salesforce, Service Cloud).
- College degree preferred.
- Prior SaaS customer service experience preferred.
Responsibilities
- Serve as the first point of contact for incoming support requests via phone, voicemail, and email.
- Provide technical support for products including website, accounting software, reservations, CRM, mobile applications, G Suite, and MS Office.
- Identify critical needs and ensure prompt resolution, including escalating to specialized support teams.
- Manage tickets effectively and maintain positive client relationships through clear communication.
- Create and maintain internal documentation and knowledge base articles.
- Meet performance targets for response time, live chat handling, and customer satisfaction.
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