Lead ServiceNow Developer (ITSM)
New
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EPAMIT Services
Opportunity to work remotely within PolandFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English B2+
- Experience
- 6+ years of ServiceNow experience with at least 3+ years leading ITSM implementations
- Required Skills
- RESTful APIsServiceNow
Requirements
- 6+ years of ServiceNow experience with at least 3+ years leading ITSM implementations.
- Expertise in Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, Service Catalog, and CMDB.
- Understanding of ITIL processes and service management frameworks.
- Experience configuring and customizing ServiceNow applications and workflows.
- Hands-on experience with Flow Designer, Integration Hub, and Business Rules.
- Hands-on experience with Client Scripts, UI Policies, Service Catalog, and CMDB.
- Experience with REST and SOAP integrations.
- Knowledge of ServiceNow platform architecture and best practices.
- Strong stakeholder management and consulting skills.
- Proven ability to lead cross-functional teams and large-scale implementations.
- Excellent problem-solving and decision-making capabilities.
- Strong written and verbal communication skills.
- Proficiency in English at a B2+ level.
Responsibilities
- Lead the implementation and optimization of core ITSM modules, including Incident Management, Problem Management, and Change Management.
- Extend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident Management.
- Drive ITIL-aligned process improvements and service management best practices.
- Collaborate with business and IT stakeholders to identify opportunities for process automation and operational excellence.
- Establish governance and operational standards for ITSM processes.
- Lead end-to-end ITSM implementations, enhancements, and platform upgrades.
- Gather requirements, conduct workshops, and translate business needs into scalable solutions.
- Design and configure applications, workflows, forms, UI policies, business rules, and integrations.
- Oversee platform health, performance, and ongoing support activities.
- Manage production incidents, root cause analysis, and service improvement initiatives.
- Lead and mentor developers, administrators, and analysts.
- Drive continuous improvement initiatives and adoption of new capabilities, including AI-powered features.
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