Associate Technical Support Specialist
New
H
Hinge HealthHealthcare Technology
Remote US, Work hours based on business needs and may include nights and weekends.Full-TimeEntry
Salary$18.85 – $31.25 per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceData managementCustomer support
Requirements
- 1+ year of technical troubleshooting, IT help desk, or software/hardware support experience.
- Excellent written and verbal communication skills with a member-facing orientation.
- Demonstrated ability to multitask across phone, email, and chat queues effectively.
- Proficiency in conducting root cause analysis for technical issues.
- Strong analytical and problem-solving skills.
- Flexibility with schedule, including potential nights and weekends based on business needs.
- Ability to work effectively in a remote environment with excellent punctuality and proactive communication.
- Experience with customer support tools (e.g., Zoom, Freshdesk, Salesforce) preferred.
- Familiarity with mobile and/or data management tools (e.g., Mixpanel, JIRA, Tableau, Auth0, Esper MDM) preferred.
- Healthcare background or previous experience in a startup environment preferred.
- Familiarity with PHI/PII compliance standards preferred.
- Bilingual (Spanish or French) skills preferred.
Responsibilities
- Diagnose, investigate, document, and resolve member problems related to Hinge Health hardware and software products.
- Handle member inquiries via phone, email, and chat, consistently meeting quality and response-time standards.
- Conduct thorough root cause analysis and contribute insights to improve knowledge-base articles and troubleshooting guides.
- Collaborate with teammates and cross-functional stakeholders to understand escalation paths and resolution workflows.
- Identify recurring technical patterns and recommend process improvements to reduce member friction.
- Serve as a reliable resource for peers on complex troubleshooting scenarios.
View Full Description & ApplyYou'll be redirected to the employer's site
