Operations Manager, Client Success

New

TalkspaceMental Health, Telehealth

Location: New York, NY (Remote) ... This is a remote position based on Eastern Time., Eastern TimeFull-TimeMiddle

Salary$75,000 - $85,000

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Job Details

Experience: 4+ years
Required Skills: Project ManagementData AnalysisMicrosoft Power BIOperations ManagementTableauMicrosoft ExcelGoogle SheetsLooker

Bachelor's degree.
4+ years of experience in Operations, Analytics, Project Management, or a related role.
Demonstrated experience working with dashboards and analytics tools (e.g., Looker, Tableau, Power BI).
Proficiency in Excel and Google Sheets for data analysis.
Track record of owning processes and projects independently.
Strong attention to detail and sound judgment.
Ability to operate independently in a remote, fast-paced environment.
Experience in healthcare, digital health, or behavioral health is a plus.
Familiarity with SLAs, KPIs, or outcomes-based reporting is preferred.
Experience with CRM or coaching/engagement platforms is preferred.

Partner with Client Success leadership to translate strategy into operational processes and workflows.
Own and improve operational workflows, including scheduling and program delivery structures.
Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance.
Monitor program performance using tools like Looker or Mixpanel to provide leadership with real-time visibility.
Analyze client and engagement data using Excel and Google Sheets to identify trends and operational opportunities.
Build, document, and maintain Client Success processes and SOPs.
Manage forecasting, capacity planning, and performance tracking.
Define scope and timelines for cross-functional Client Success initiatives.
Prepare documentation for external review, including payor audits and compliance-related evidence requests.

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