Middle Support Engineer – Digital Banking
B
BlossomFinancial Services
ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- GraphQLPostgreSQLSQLGitJavascriptTypeScriptJiraRESTful APIsPostman
Requirements
- Bachelor's degree in Computer Science, Systems Engineering, or a related field.
- 3+ years of experience in technical support, software engineering, or QA.
- Proven experience working with SQL databases and reading application logs.
- Familiarity with Node.js environments.
- Intermediate knowledge of TypeScript and JavaScript, with the ability to read and trace code logic.
- Solid proficiency in PostgreSQL, including tables, relationships, and intermediate SQL queries.
- Understanding of GraphQL and REST APIs, including headers, auth tokens, and status codes.
- Proficiency with API testing tools such as Postman or Insomnia.
- Proficiency with AWS CloudWatch (Log Insights), Git, and JIRA.
- Analytical thinking with the ability to trace errors to their root cause.
- Availability for on-call support outside standard business hours.
Responsibilities
- Diagnose and resolve Tier 2/3 incidents across Digital Banking products (Web and Mobile), meeting defined SLAs.
- Analyze TypeScript/JavaScript code to trace application logic and identify root causes of errors.
- Run SQL queries against PostgreSQL databases to investigate data inconsistencies.
- Investigate and resolve integration issues in GraphQL and REST APIs using tools such as Postman or Insomnia.
- Review logs and error traces in AWS CloudWatch to accelerate diagnosis of production incidents.
- Manage and prioritize the ticket queue by severity and SLA using JIRA.
- Document solutions and contribute to runbooks and knowledge standardization.
- Execute routine mobile application updates, including store submissions to Google Play and the Apple App Store.
- Escalate complex blockers to Senior Engineers with clear summaries.
- Communicate clearly with technical and non-technical stakeholders and provide on-call support outside standard business hours.
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