Technical Program Manager
P
PhaidraIndustrial Automation
Canada, USA, Global/asynchronousFull-TimeMiddle
Salary$113k-$155k per year (Mid-Level)
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAgileArtificial IntelligenceMachine LearningStakeholder managementRisk Management
Requirements
- 5+ years of technical program or project management experience, with demonstrated ownership of complex, cross-functional initiatives.
- Proven ability to independently lead large-scale, technically complex customer programs with high levels of ambiguity.
- Strong experience working with enterprise customers and distributed, cross-functional teams.
- Exceptional ability to communicate complex technical concepts clearly to technical and non-technical audiences.
- Demonstrated experience in stakeholder management, risk management, and program execution at scale.
- Ability to translate customer needs into structured requirements and influence product roadmaps.
- Expertise in at least two of the following: data centers, industrial controls/automation, HVAC/mission-critical cooling, or AI/ML in industrial environments.
- Proficiency in program management tools and methodologies (Agile, Waterfall, risk management).
- Strong documentation and organizational skills.
- Bachelor’s degree in a relevant field or equivalent experience.
Responsibilities
- Own end-to-end delivery of complex, large-scale customer programs, including multi-site, multi-product, and highly customized deployments.
- Lead program strategy and planning by defining timelines, milestones, resource allocation, and risk mitigation plans.
- Serve as the primary customer-facing program leader and trusted advisor.
- Work closely with engineering and product teams to ensure customer solutions are configured correctly and delivered on time.
- Independently manage high-complexity engagements and prioritize competing demands.
- Lead executive-level communication, presenting technical concepts and program risks clearly.
- Proactively identify program risks and lead initiatives to update playbooks and operational processes.
- Establish and continuously improve program management best practices and documentation standards.
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