Customer Service Agent - English (Afternoon Shift)
New
F
FeverLive Entertainment
Candidates must reside in Spain, 4:00 pm to 00:00 amFull-Time
Salary not disclosed
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Job Details
- Languages
- High English level (oral & written) and fluent in Spanish or English
- Required Skills
- Customer serviceTime ManagementZendesk
Requirements
- High level of English (oral and written).
- Fluent in Spanish or English.
- Previous experience in User Support or Customer Service positions.
- Experience using Zendesk (preferred).
- Skilled at planning, organizing, prioritizing, and executing simultaneous tasks.
- Excellent communication and interpersonal skills.
- Detail-oriented with excellent time-management skills.
- Solution-oriented, reliable, and adaptable.
- Must reside in Spain.
Responsibilities
- Provide customer service via phone, e-mail, and social media to resolve daily incidents.
- Manage and efficiently handle incoming calls and chats.
- Provide accurate, valid, and complete information using appropriate tools.
- Handle customer complaints, propose solutions, and follow up to ensure resolution.
- Keep records of customer interactions, process accounts, and file documents.
- Follow internal communication procedures, guidelines, and policies.
- Perform parallel tasks for the Department of Operations.
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