Customer Service Agent: Dutch (afternoon shift)
New
F
FeverLive entertainment
Candidates must reside in Spain, 16:00 pm to 00:00 amFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- High or Native Dutch level and fluent in Spanish or English
- Required Skills
- Customer serviceZendesk
Requirements
- High or Native Dutch level
- Fluent in Spanish or English
- Excellent interpersonal and communication skills
- Decisive and organized
- Ability to work in a dynamic team
- Previous experience with a ticketing system (Zendesk preferred)
Responsibilities
- Provide customer service by e-mail, phone or social media for solving any incidents generated
- Manage incoming calls and chats and customer service inquiries
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Perform parallel work for the Department of Operations
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