Customer Service Agent: Dutch (morning shift)
New
F
FeverEntertainment Technology
Location: Remote Spain, 8:00 am to 16:00 pm (5 days/week)Full-Time
Salary not disclosed
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Job Details
- Languages
- High Dutch level (oral & written) and fluent in Spanish or English
- Required Skills
- Problem SolvingCustomer serviceTime ManagementZendesk
Requirements
- High Dutch level (oral & written).
- Fluent in Spanish or English.
- Previous experience in User Support or Customer Service positions.
- Experience using Zendesk preferred.
- Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
- Good communication and interpersonal skills.
- Solution-oriented and reliable professional.
- Detail-orientated with excellent time-management skills.
- Reside in Spain.
Responsibilities
- Provide customer service via email, phone, and social media to solve generated incidents.
- Manage incoming calls and chats and customer service inquiries.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits.
- Follow up to ensure resolution of customer issues.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Perform parallel work for the Department of Operations.
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