Technical Account Specialist
New
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Interra HealthHealthcare Technology
Fully remote role within the United States, 10am - 6:30pm EST or 11:30 - 8pm EST; Core hours: 10:00 AM – 3:00 PM ETFull-TimeMiddle
Salary43,000 - 56,500 USD per year
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Job Details
- Experience
- Minimum of two (2) years of Software/IT Support experience
- Required Skills
- SalesforceMicrosoft Office SuiteProblem SolvingZendeskServiceNowCustomer support
Requirements
- Associate’s Degree in Software or a Technical related field, or equivalent experience.
- Minimum of two (2) years of Software/IT Support experience in a customer-facing role.
- Proficient in the use of Microsoft Office Suite.
- Experience utilizing a case management tool (e.g., Salesforce, ServiceNow, ZenDesk) to record detailed notes.
- Strong problem-solving skills with the ability to multitask in a fast-paced environment.
- Excellent verbal and written communication and presentation skills.
- Ability to work independently as well as proactively within a team.
- Detail-oriented mindset with a desire to improve troubleshooting documentation.
- Ability to work specified shifts within Eastern Time hours.
Responsibilities
- Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal.
- Work with customers to gather information, request pertinent details, and assess issues.
- Leverage various tools, documentation, and knowledge bases to assist customers with finding a resolution or escalating the case to a secondary level of support.
- Utilize available documentation to understand the DoseSpot software applications.
- Own specific client accounts to coordinate issue management and escalation engagement.
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