Application Support Specialist (L1)
New
F
Fabrity S.A.Software Development
100% zdalnie (z opcją hybrydy / preferowane lokalizacje biur)Full-TimeMiddle
Salary50 - 65 PLN per month
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Job Details
- Languages
- Polish (C2), English (minimum B2)
- Experience
- 3-4 lata
- Required Skills
- SQLJiraManual testingChange ManagementPostman
Requirements
- 3-4 years of practical experience in Application Support or Technical Support (L1/L2).
- Hands-on experience with ITIL processes (Incident, Change, Problem Management).
- Experience working with defined SLA parameters.
- Proven track record of direct communication with business clients and end-users.
- Ability to work in multi-project environments with diverse technical teams.
- Strong analytical skills with attention to detail for defect reporting.
- Excellent organizational and task prioritization skills.
- Proficiency in Polish and English (minimum B2 level).
- ITIL certification (e.g., ITIL 4 Foundation) or ISTQB is a plus.
- Experience with manual testing (smoke, functional, integration, acceptance).
- Basic knowledge of SQL (SELECT queries) and log analysis.
- Familiarity with API testing tools like Postman.
- Experience with WordPress CMS and SEO/SEM basics.
Responsibilities
- Handle incoming tickets from end-users and business clients for web applications.
- Monitor SLA performance and ensure timely processing of ticket queues.
- Perform initial technical triage and diagnostics for reported defects.
- Prepare precise technical descriptions including reproduction steps and log analysis.
- Resolve issues according to established operational procedures and documentation.
- Participate in Incident, Change, and Problem Management processes.
- Communicate directly with clients and end-users in both Polish and English.
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