Training & Performance Specialist
New
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Smart Apartment DataCustomer Operations
Davao Region, Philippines. Central Visayas, Philippines. Metro Manila, PhilippinesFull-TimeMiddle
Salary35,000 - 45,000 PHP per month
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Job Details
- Languages
- English
- Experience
- 1–2+ years
- Required Skills
- Quality AssuranceCoaching
Requirements
- 1–2+ years of experience in employee training, performance coaching, learning & development, or a similar role.
- Hands-on experience training or coaching frontline/production employees.
- Experience conducting new-hire training, refresher training, performance coaching, or uptraining.
- Strong ability to identify why someone is struggling, rather than simply repeating instructions.
- Comfortable using performance metrics or quality results to guide coaching.
- Strong spoken and written English.
- Warm, approachable, patient, and engaging communication style.
- Able to give clear, constructive feedback and adapt your approach to different learners.
- Experience in a contact center, customer operations, research, or similar environment is a plus.
Responsibilities
- Facilitate training for new team members and help them become confident in their work.
- Provide refresher training and targeted coaching to existing employees.
- Identify the specific knowledge, skill, or performance gaps affecting an employee.
- Adjust your coaching approach based on what an individual needs to improve.
- Demonstrate processes, observe employees performing them, and provide actionable feedback.
- Use performance results and feedback to identify areas where additional training is needed.
- Track employee progress and determine whether coaching or training has produced improvement.
- Review training content and recommend improvements when materials are unclear or ineffective.
- Support both voice and non-voice teams.
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